Shipping policy

SHIPMENT PROCESSING TIME

All orders are usually processed within 48 hours of payment received.

Please note that the couriers and delivery services we use tend to deliver during weekdays, so if you are not at home, please supply us with a daytime address for deliveries.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Unfortunately, we are unable to ship to P.O. Boxes or APO/FPO addresses.

SHIPMENT CONFIRMATION AND ORDER TRACKING

Let your customers know when they’ll receive a shipment confirmation and tracking number.

CUSTOMS, DUTIES, AND TAXES

HIP Product Factory Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

HIP Product Factory Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.